Refund and Returns Policy

Returns and Refunds:

If you are dissatisfied with a product that you bought from our website and wish to return it for any reason other than a shipping error, defect or damage, Email us at support@woodlie.shop with your order information. Our Customer Service team will provide you with simple instructions for returning and obtaining your refund. Issues such as shipping errors, defects, or damaged parts can often be resolved quickly without needing to return the product

Return and Refund Specifics:

1. We will only accept a return if you contact us within 30 days of receipt of your product.
2. You are responsible for any and all shipping charges associated with returning an item.
3. You are responsible for returning the product(s) to the facility we designate.
4. All returned products MUST be returned in like‐new condition in original packaging. If you bought a playset, then the pieces MUST be dis‐assembled and re‐boxed securely in original packaging. If we receive products back that are damaged because of inadequate packing or partial assembly, your refund may at our sole discretion be reduced by the restocking fee AND an amount equal to the parts we need to replace to make the set like new again.
5. We charge a 15% restocking fee for all returned products.As you can imagine, this is because it takes significant effort to prepare a returned playset for re‐sale and of course, the returned set cannot be sold as new so we have to sell it at a discount.
6. Refunds will be made by crediting the original method of payment (i.e., credit card, etc.).
7. We will not accept returns for our products that you bought elsewhere. If you purchased your product from any other retailer other than us directly, then please check the return and refund policies of the retailer from whom you purchased the product.

Refund Amounts:

Unless you cancel prior to your product shipping, the amount of your refund will be the result of the original invoice amount minus shipping charges (outbound plus if any, inbound) minus the restocking fee minus the price of any damaged parts that we have to replace. Your refund will be issued after the product arrives at the facility we designate and we inspect the product for any damage.